Each time I deal with Aquest it is always fast, friendly, and efficient. I made the mistake of asking a question to another hoster about hosting my podcasts, and they didn't even bother to respond. Shame on me for looking somewhere else.
Review by: Steve Burch,
www.householdfaith.com
Aquest gives superb customer service. The support staff really understand the technology, are always helpful and seem always willing to go the extra mile to fix a problem as fast as they can!
Review by: Ken Evans,
The ORM Foundation
When we were ready to start our online business for dental gifts and dental t-shirts, we knew we'd use Aquest Hosting. Their support for AbleCommerce hosting was certainly a big plus, and their dedication to always looking after our business as if it were their own is always reassuring. Thanks guys!!!
Review by: Susanne & Amy,
Dental gifts and dental t-shirts - DentalGiggles.com
Long over due testimonial... THESE GUYS ARE THE BEST IN THE BUSINESS!! I have been hosting with Aquest for the past 3+ years and I have never had an issue with their web hosting that wasn't solved within hours if not sooner. Their customer service is second to none. I always get a reply from them and the problem is fixed the first time around.
Nice to know that you will get a response from a real person who is in the US and knows what they are talking about. I always recommend them to anyone looking for web hosting. Keep up the great work!
Review by: Jerry,
http://www.pinewaysoftware.com
Without question, what currently separates you from many other companies is your STELLAR customer support. I was very pleasantly surprised that I was able to resolve all of my questions tonight with you in basically real-time. That is a service that is worth paying a premium for.
Thanks again!
Review by: Greg,
http://www.dobbs1.com
You and your teams' support was stellar as usual. Thanks for being there...
Review by: David Marsland,
www.wealth-paths.com
You guys have been very helpful and efficient. I have never seen such good service anywhere on this earth (and that includes /all/ services I currently subscribe to, both for my professional and personal life).
Review by: Matthew Moore,
ThriftyDrivingSchool.com
Your Tech Support reputation for being "amazing" I guess is all true.
...
I have been in the data processing business for over 30 years and never have been as impressed with the effective service I have received from your organization in a most timely matter. When I had reported tech problems to Aquest, there was never any finger pointing as to whose problem it was ... just a heads down attitude and solved/fixed them.
My experience with your tech support is truly 2nd to none that I have previously experienced and puts you guys in a class of your own.
Thank you!
Review by: Ron Kaufman,
http://www.mycarstats.com
I just wanted to share with the world how great the service has been... it's so quick! Real people offering real solutions. No canned responses. When I asked for help with a problem, the answer was "Yes, we can help you with that. However, there are free solutions you might want to consider too. Look over your options and let us know how we can best serve you." Wow! I was stunned that AquestHosting wasn't just trying to get my money, but truly cared about my overall satisfaction. You've got to admit that it is impressive. BTW, I went with the PAID solution, because I knew then that I could trust them!
Thanks Aquest!
Review by: G.S.,
http://www.tscnet1.com
I'd like to commend you for your superior service.
A week ago today I signed up with another well known Windows hosting provider who had the diskspace allowance, ASP.Net2.0 and MsSQL2005 features I need (they shall forever remain nameless...) Signing up was easy enough... However, I'm still waiting for response to support tickets submitted a week ago, trying to get access to their SQL server to upload the application database.
After paying to get two IP addresses cleared through their firewall, I then had no details for accessing the SQL server. While trying to solve this problem I came across some positive feedback about your support from someone running CommunityServer with you. I had a quick look around your site, sent an e-mail asking some questions (to which I got a prompt response) and decided to 'Just do it'.
Suffice to say that I am completely bowled over by the professionalism of your hosting service and interface, the smoothness with which everything work "out of the box" and the lack of issues with getting up and running. Your support in trying to get a couple of things sorted out has been superb. The ASP.Net/IIS problems with the site are clearly beyond your control, but you've spared no effort in helping me overcome them. Thank you very much!
Review by: Gerhard Malan
Thanks for the great customer service and fast turn arounds on any issues. I'm very satisfied with the services so far.
Review by: Eric Smith
Thank you for the prompt response and support! What a refreshing change from my old hosting company!
Review by: Barry McBride,
http://munilot.com
I want to thank you for all the quick and thorough resolutions and answers you've continually provided as I have gotten my business' online presence up and running. Your support has been outstanding, and I feel like I have a friend helping me out on the other side of the trouble ticket. :) I've never seen a company with such a strong customer service team. Thank you!
Review by: Gretchen,
http://www.jobsyntax.com
Thanks, as always, for your quick response. HomMedRelay1.com is part of a new communications architecture that we are deploying across the US and in the coming months globally. We have been extremely happy with your hosting company. In finding other additional hosting sites to spread our relays across the country, I have found none that compare to yours. We are currently using [...another host...], which seems to be a good hosting site so far, and [...yet another host...], which has the money to run 16 page ads in IT Architect but has not upgraded to support ASP.NET 2.0!! When I called them about it, I ended up with someone with very little knowledge and no idea when they will be upgrading. I eventually got an email that stated they plan to upgrade in the next few months. I bring this to your attention to let you know that I appreciated your support before, but now appreciate it even more after dealing with other hosting companies.
Keep up the great work!
Review by: Joe Suchy,
joe.suchy@Honeywell.com, www.hommed.com
Service is outstanding! We were able to transition the website without interruption. The response to questions and/or problems was extremely prompt and always useful. We will be using them more in the future and would definately recommend to others.
Review by: Carol Kilner
Never have I found a hosting company that gives so much support and dedication to my site! When I have an issue, support is either emailing or calling me to resolve the issue (even after hours). Other hosting sites I have used are in other countries and many of them barely speak English. What can I say, you guys are AWESOME! I’ll stick with Aquest for as long as I have my site.
Review by: Brian Tucker
As a Web developer using VB Script and ASP.Net C#, I needed an affordable hosting plan that would allow me to set up as many SQL Server databases as I need during the development process. Aquest Hosting provided the highest level of services at an almost unbeatable price.
One of the things you guys did for me that was just awesome is that you hosted for ASP.Net 2.0 Beta 2. That really saved my butt, because it was all I was working in at the time. Plus, you ALWAYS provide outstanding support, help and advice, which you can't really put a price tag on. That's the reason why I recommend you to every single client I have. Even if they already have hosting, I convince them to switch.
Review by: Brandon Taylor,
http://www.btaylordesign.com
The Aquest Hosting team has provided us with superb customer & technical support. Finally, a hosting company we can depend on.
Review by: Stephen Zogopoulos, CEO,
BMW Trek - http://www.bmwtrek.com
Top notch technical abilities, excellent support, very responsive staff and economical. We had a server at another hosting service which required a 1/2 time support person to maintain. When compared to Aquest Hosting it was a waste of money. Aquest provides everything we need at lower cost.
Review by: Dana Nickerson,
Convergence Data Services - http://www.convergencedata.net
I just made the switch to Aquest and I wish I'd done so sooner! Server response time has been great, but what's really made this transition smooth is the customer support I've received. Everything I need is provided ASAP. This is full-service hosting service at discount hosting prices. If you keep up the good work, you'll host all of my sites for as long as they exist!
Review by: Andrew,
AMA3 XML Training & Consulting - http://www.AMA3.com
Seldom do you ever get to have a site fully hosted without experiencing difficulty either with the application configuration or the server configuration itself. In less than 24 hours with a dedicated team of Aquest Hosting Support, I was able to make a difference to the Kenyan Community in the USA by sucessfuly launching the beta version of the Kenya Stock trading system.
Thanks for all the help and dedicated support! Aquest Rocks!
Review by: Dickens Nyabuti,
http://www.kenyastock.com
"I continue to be amazed at your responsiveness."
Review by: M. Graham
I want to open another hosting account for [...domain name...]. The domain is hosted by [...another host...] now, and they just suck to be frank. You've been great so far.
Review by: F.B.
Man, I was just on that path, but I can't thank you enough for taking the time. I just started playing with the config files and ran onto my errors.Sorry I got you involved, but your service is second to none!
Review by: F.F.
Your level of service has been outstanding since i started working with you!
Review by: Marc Rowe
John & Marc I really don't know what to say... It has been a long, long, long time since I have ever experienced customer service & support like this!!! And that goes for just about any business - and certainly something that is unheard of in webhosting.
Review by: Don Koulaouzos, Club Album
Having tried several other companies before discovering Aquest Hosting, I believe now I have found a truly great and supportive hosting company. The response time is fast for any questions I may have and the entire staff seems dedicated and focused on helping me. Thanks guys for providing such a great infrastructure and support base to grow on!
Review by: L.V.,
http://www.brainthump.com
After having worked with several "ASP.NET" hosters, these guys are a breath of fresh air. Super fast support responses, smart and savvi tech support staff that explain things in layman's terms and extraordinary interfaces and ease of use. Fast websites and FTP as well. Pricing is all out there in the open and setup was great. Nice work!
Review by: Brandon Tilby, Flyingstuff.com
Your hosting service has been so pleasant, ... I still brag you guys up every chance I get.
Review by: David Hubbard
Though I just signed up to your company, I want to say your service has been excellent. I have sent two support tickets already -- both of which were late at night -- and I received responses almost immediately. Thanks for the great service!
Review by: Aamer Abbas,
http://www.iabat.org/
I was looking for a shared hosting company for our ASP.NET projects that would be powerful enough for the application saving us the need for a Dedicated hosting solution. Aquest Hosting has been professional and very quick to respond from day one. I have used many hosting vendors in the past, but the level of service at Aquest is far superior. Every question or request has been met with immediate action, imaginative solutions and perfect execution doing everything possible to accommodate our needs. Aquest is my host of choice for all my shared ASP.NET needs, I would recommend it to anyone.
Review by: Jonathan Wax,
http://www.immigrationTracker.net
I would like to thank everyone at aquest hosting for making my learning of .NET, and DotNetNuke much more enjoyable. Response to all of my issues was very prompt. Marc went the extra mile to help me with DotNetNuke install, and support.
Review by: I. Kelley
Aquest Hosting has a reliable and a quick to respond technical support team. They were able to help me as i tried to upload my ASP.NET Community Starter Portal. Thanks again Aquest.
Review by: Bradley Jones, JoFamRe a non profit organization
Thank you for responding to trouble tickets so quickly. Its very helpful.
Review by: Jordan Holcombe
Overall I had been very favorably impressed with Aquest Hostings support service and site availability. Response to support questions and solutions have been rapid and appropriate.
Review by: L. Knight,
http://www.kfdata.com/
I just signed up with Aquest Hosting's service a couple of days ago. My main concern was that they offered support only thru email. Well, those concerns have been erased. The Aquest support team have proven to be one of the BEST IN CLASS when it comes to tech support. I am very happy about that.
Review by: Al Pringle, LaWebCrystal
If only I could find your company earlier I‘d have spent less days wondering what went wrong with my site. What took 10 days to setup with old host and resulted in non-working application + recommendation to consider dedicated server was fixed with Aquest and in 3 hours the site was up and running.
Review by: Tania Arvanitaki,
http://www.leptosestates.com/
Aquest's service has been great. Their turn around time on questions is quick, no matter what time of the day it is and their answers are accurate and to the point. I appreciate their proactive approach of doing things.
Review by: Musaddeq Khan
Kudos
John, this is the first time in my career when I see people helping me the way you do. Nobody before took the trouble to explain me how this thing works not even our system administrator.
Thank you very very much...
-Tania Site:http://www.leptos.com.cy/
You have been the best company as far as customer service goes that I have ever worked with.
-J Palladino
OK, well I tested the Upload and it works great! YAHOOOOOOOOOOOO!!!!!@ First, of I would like to thank all of you for helping in getting the site running John/Marc you guys are relentless and we will stay with a long time!
-JD Anderson
Thanks for so far great help - you guys are so diligent!
-P. Sanna
If your ongoing service level is as prompt as this I may have additional clients for you. This is one of the largest issues we had with our previous provider. My brother owns a company that works with fortune 500 companies and really needs a reliable service. His biggest concern is spam. We had a dedicated server through [web host name removed] and the service was a nightmare from the beginning.
-D. Hubbard
YOUR ARE THE BEST!!!
THANK YOU,
-H. Nunez
Thank you for your thorough response. It helps me immensely in understanding what I need to do to set up my portals on your domains. Thanks again.
-M. Nygren
Thanks a ton Marc for looking into this for me. Aquest's customer service response really is great (and quick!). I'm glad I decided to go with Aquest for my web host and hope that I'll be able to guide others to Aquest also now that I've signed up as an affiliate.
-Vega
I continue to be amazed at your responsiveness.
-Mark
Man marc ...I was just on that path......but i can't thank you enough for taking the time.....I just started playing with the config files and ran onto my errors........sorry I got you involved, but your service is second to none.....
-F. Ferguson
Wow… Thanks for the quick turnaround time on the setup…
-Jason
Thank you,Excellent customer support.I am simply amazed by the responsiveness and the quality of your assistance. Excellent job.
Thanks again,
-Val
Thank you !! – You’re the best!
-John
You all are still the best hosting service I have been with.
-David
Thanks again for your help! You guys really do stand above the rest!
-Lou
You are the best! Thanks so much.
-Carol
Thanks. It's all up and running. Very fast and efficient process. Great service, too.
-S. Richter
Thanks John! Have I mentioned lately you guys RULE.
-Chris
...I have been pleased with your services. Your response to problems is fantastic.
-M. Graham
Got it.Thanks very much. You're the best.
-G. Everson
thank you- your support has been fantastic.
-Melissa
Thanks for the help, you’re the best!
-J. Cole
Thanks for your quick responses to all my questions thus far. You guys are great.
-Julian
Thanks for all the help today. After what seemed like a year spent on hold listening to the same bad musak song I finally reached my gateway company. They migrated to a new API! I received exactly NO emails about so I was a little suprised to say the least. They got me back in business, at least for now. Sorry I was flailing there for a while... I had no idea what point in the process was broken. As always you guys were right there for me, and I appreciate it.
-Chris
Thanks, my tcmtreatment.net works now, thank you very much! You are the NO. 1 service and the NO. 1 quality sever in the world!!!
-Z. Ming
Thanks a lot - have to say really impressed by speed of response and quality of response.
-M.Darlinson
Thank you very much, as always. Aquest is always speedy is solving any problems that may arise, and I appreciate it.
-J.Ivins
You are the man. Works like a charm. My God, I can actually sleep now. Well, {my site} is officially stable. Though you probably won’t hear as much from me anymore (I can see your smile from here), I sincerely appreciate your understanding throughout this process. I will definitely use your host for many more of my websites as I create them. I know it must have been annoying dealing with me day in and day out, but you all handled it well. Kudos to you guys, I am now no longer dependent on a .dll and can control search engine friendly URLs with nothing more than ASP.NET. Awesome.
-Daniel
Very impressive!
-G. Duchesne
You guys have been fantastic and I appreciate everything you are doing to help resolve these problems you have a customer for life with me!
-J. Anderson
Well it's good to be back among the excellent hosting environment as compared to the cheapie host I foolishly signed up with before.
-D.Eggertsen
Thank you so very much for following up on this, and the quick response.It is refreshing to work with a company that takes pride in their support.
-N. Kennedy
You guys are fast!... thanks for being so responsive… my new domain and e-mail all setup in less than 24 hours! That’s awesome! My other domain transfer will probably take a couple more days, but that’s cool…
Thanks so much!
-Will
Thanks again! Another compliment... - I love the fact that I can use Enterprise Admin to manage my SQL database. Thanks again for putting together a great service. I will, and already have, recommended your service to others. In fact, I believe that the corporation I am currently working with would benefit from this service. They currently run their own asp.net server, but behind an antiquated checkpoint firewall using NAT. As security is a huge issue, they could benefit from moving it to your systems. I will be making that recommendation in the near future.
-C.Dedert
Looks like smooth sailing from here (knock on wood right) so I'd just like to thank you again for the best technical support that I've ever received. By the way, I almost can’t believe how responsive you guys are with your support. I tried to set this site up with {removed web host name} (ranked “#1” by some idiot) and couldn’t get any real help at all even with their 800 number. I’m supremely impressed with your handling of my issue. I’ll be sure to advertise for you. Thanks again for you great support.
-R.Teague
I've been recommending you guys to my clients like crazy. Great customer service and the features you guys have is just freakin awesome.
-B. Taylor
YOU GUYS RULE
-C. Merideth
I really don't know what to say... It has been a long, long, long time since I have ever experienced customer service & support like this!!! And that goes for just about any business - and certainly something that is unheard of in webhosting.
-D.
I really appreciate the assistance given by you and rate your customer support as first class. Many thanks and looking forward to do more hosting with you in the future.
-L. Lansakaranayake
Thanks for all your help. I was impressed that you guys didnt't blow it off. Thanks again.
-P. Russka
thank you very much! that was fast. thanks again
-A. Pringle
ok thank you very much! I like that you guys are very responsive, makes me feel cosy and warm inside.
Thanks
-R. Smith
I wanted to let both you and John know how much I appreciate your help on setting this up. I have NEVER received such a quality support as both of you have supplied. I would like to give each of you a $50 gift to show my appreciation. Let me know how you want to do this. If you guys have managers I would be happy to email them and let them know how happy I am with your service.
-J. Y.
Man that was fast. I just sent an email asking for help. Thanks.
-D. H.